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Ongoing Care
Knowing that a compliant patient is a healthier patient, SleepQuest's Ongoing Care Department provides centralized, organized and consistent patient support. Ongoing Care seeks to insure patient's compliance and high satisfaction with sleep therapy. Experienced staff members who are familiar with issues that may arise with treatment are able to help overcome these problems.
At both one month, and again one year, after beginning PAP treatment, we send a comprehensive compliance questionnaire to the referring physician, letting them know exactly how their patient is adhering to treatment. Patients who enroll in Ongoing Care benefit by receiving regular announcements concerning their treatment and alert them to any new sleep care products available. Enrollees also receive reminder notices either by phone call, email or postcard on a quarterly basis to inform them of their eligibility for replacement and comfort supplies.
Our specialists build strong relationships with patients which assures adherence to therapy, and leads to high patient satisfaction. Whether it's time to replace a well-worn mask or change dirty filters, patients can depend on SleepQuest's Ongoing Care specialists to remind them when they are eligible to replace their supplies based on their insurance company's replacement schedules.
